Cookie Policy
This Cookie Policy outlines how we utilise cookies and similar tracking technologies on our online gaming platform to enhance your gaming experience, ensure platform security, and comply with New Zealand privacy legislation. By accessing our website and engaging with our online pokies and casino games, you acknowledge and consent to the use of cookies as described in this policy. We are committed to transparency regarding data collection practices while maintaining the highest standards of player protection and responsible gaming initiatives required under New Zealand law.
What Are Cookies and How We Use Them
Cookies are small text files stored on your device when you visit our gaming platform. These files contain information that helps us recognise your device, remember your preferences, and provide personalised gaming experiences. Our online casino utilises various types of cookies to ensure optimal functionality, security, and user experience across all gaming services including slot machines, table games, and live dealer experiences.
We deploy cookies to maintain session integrity during gameplay, remember your preferred game settings, track responsible gaming limits, and ensure compliance with New Zealand's anti-money laundering requirements. Additionally, cookies help us analyse gaming patterns to improve our platform performance and detect potentially fraudulent activities that could compromise player safety.
Types of Cookies We Deploy
| Cookie Type | Purpose | Duration | Examples |
| Essential Cookies | Required for basic platform functionality, security, and compliance with New Zealand gaming regulations | Session or up to 12 months | Login authentication, security tokens, responsible gaming limits |
| Functional Cookies | Enhance user experience by remembering preferences and gaming history | 30 days to 2 years | Language settings, favourite games, display preferences |
| Analytical Cookies | Help us understand player behaviour and improve gaming platform performance | 1 month to 2 years | Google Analytics, game performance metrics, user journey tracking |
| Marketing Cookies | Deliver personalised promotions and relevant gaming content | 30 days to 13 months | Targeted bonus offers, promotional campaigns, social media integration |
Third-Party Cookies and Gaming Partners
Our platform integrates with various third-party service providers essential for delivering comprehensive gaming experiences. These partners include payment processors compliant with New Zealand banking regulations, game developers providing licensed slot machines and casino games, and analytical services helping us maintain platform integrity.
Third-party cookies may be placed by our gaming software providers, payment gateways, customer support systems, and marketing partners. We carefully select partners who demonstrate commitment to data protection standards and comply with New Zealand privacy legislation. However, we cannot control third-party cookie policies, and we recommend reviewing their respective privacy policies for detailed information.
- Gaming software providers for seamless game loading and progression tracking
- Payment processors for secure transaction processing and fraud prevention
- Customer support platforms for efficient query resolution and chat functionality
- Marketing partners for responsible promotion delivery and player acquisition
- Security providers for real-time threat detection and platform protection
Managing Your Cookie Preferences
You maintain full control over cookie acceptance and management on our gaming platform. We provide comprehensive tools allowing you to customise cookie preferences according to your comfort level while ensuring essential gaming functionality remains intact. Our cookie management system is designed to be user-friendly and accessible from any page on our website.
You can access cookie settings through our preference centre, where you can enable or disable specific cookie categories. Please note that disabling certain cookies may impact gaming functionality, including the inability to maintain session continuity, remember responsible gaming limits, or access personalised promotional offers tailored to your gaming preferences.
- Access cookie preferences through the footer link on every page
- Toggle individual cookie categories based on your privacy requirements
- Review detailed descriptions of each cookie type before making decisions
- Update preferences at any time without affecting your gaming account status
- Receive notifications about significant changes to our cookie practices
Browser-Based Cookie Controls
Most modern browsers provide built-in cookie management capabilities allowing you to control cookie acceptance, storage duration, and deletion schedules. These browser-level controls work in conjunction with our platform-specific settings to provide comprehensive privacy management suited to your individual requirements.
Below are instructions for managing cookies in popular browsers commonly used by New Zealand players:
- Google Chrome: Access Settings > Privacy and Security > Site Settings > Cookies and Site Data to configure cookie preferences and view stored cookies
- Mozilla Firefox: Navigate to Options > Privacy & Security > Cookies and Site Data to manage cookie settings and clear stored data
- Safari: Go to Preferences > Privacy > Manage Website Data to control cookie storage and tracking prevention
- Microsoft Edge: Select Settings > Site Permissions > Cookies and Site Data to customise cookie behaviour and storage options
- Mobile Browsers: Access privacy settings through browser menus to configure cookie acceptance and tracking preferences
Data Retention and Cookie Lifecycle
We implement structured data retention policies governing cookie storage duration, ensuring compliance with New Zealand privacy legislation while maintaining necessary gaming functionality. Cookie retention periods vary based on their purpose, with essential security cookies maintained longer than promotional or analytical cookies.
Session cookies are automatically deleted when you close your browser, while persistent cookies remain for predetermined periods ranging from 30 days to 24 months, depending on their function. We regularly review and purge expired cookies to minimise data storage and maintain optimal platform performance for all players.
Your Rights and Privacy Protection
Under New Zealand privacy law, you possess specific rights regarding cookie usage and personal data processing on our gaming platform. We respect these rights and provide mechanisms for exercising them without compromising your gaming account status or access to legitimate gaming services.
You can request information about cookies placed on your device, object to specific cookie categories, and demand deletion of stored cookie data. We respond to privacy requests within statutory timeframes and maintain detailed records of all privacy-related interactions to ensure compliance with regulatory requirements.
- Request detailed information about cookies associated with your gaming account
- Object to non-essential cookie placement while maintaining core functionality
- Demand deletion of stored cookie data subject to legal retention requirements
- Receive notifications about significant changes to cookie practices
- Lodge complaints with New Zealand privacy authorities if concerns arise
Updates and Contact Information
This Cookie Policy may be updated periodically to reflect changes in technology, regulatory requirements, or gaming industry standards. We notify players of material changes through email communications and prominent website announcements, ensuring adequate time for review before implementation.
For questions regarding cookie usage, privacy concerns, or exercising your data protection rights, contact our dedicated privacy team through the customer support portal. We are committed to addressing privacy inquiries promptly and comprehensively while maintaining the security and integrity of our gaming platform for all New Zealand players.